Schedule your Bespoke Appointment
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Complimentary Phone Consultation
Approximately 15 minutes with a Doctor of Physical Therapy
Want to find out if Bespoke Physical Therapy is the right fit for you? During this conversation, a Doctor Physical Therapy will listen to your concerns, and what you are hoping to achieve by seeking physical therapy. She will typically ask a few pointed questions to get a good picture of what is going on and help to guide you as to whether or not Bespoke will be a good fit. If it does sound like physical therapy will benefit you, she will provide you with an overview of what you can expect during your visits, and answer any other questions you may have.
$0
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Initial Evaluation and Initial Treatment
Approximately 60-75 minutes with your Doctor of Physical Therapy
This appointment includes a detailed and thorough physical therapy evaluation of your area of concern and relevant surrounding anatomy. Findings will be shared and discussed during the exam, as well as summarized findings in regular terms (not just medical jargon) once the exam is completed. This initial visit will also include a treatment session, typically consisting of specifically chosen exercises as well as skilled, hands-on physical therapy. Lastly we want to be sure you know what to do at home, and will provide you will a customized handout of your home exercise program.
Learn more about Bespoke Physical Therapy and our approach HERE and about our Doctors of Physical Therapy HERE.
$225
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Follow Up Appointment
Approximately 45 minutes with your Doctor of Physical Therapy
A one-on-one appointment including a combination of the following treatment techniques (sessions vary based on the person being treated, how they are responding to previous treatment or life events, and their goals and preferences):
Manual, hands on therapy
Therapeutic exercise aimed at improving strength or range of motion
Balance or neuromuscular training
Canalith Repositioning
Vestibular/ Vertigo/ Dizziness therapy including habituation, substitution, and adaptation
Dry Needling (Dr. Utama only)
$180
Clinic Location
NEW ADDRESS as of the end of June 2024:
25 3rd Street NW, Winter Haven, FL 33880
(Across the street from “The Laws of Fitness” Gym
Types of Payment Accepted
Health Savings Account Cards HSA (Visa, Mastercard, American Express, Discover, Diners Club, or UnionPay)
Flexible Spending Account Cards FSA (Visa, Mastercard, American Express, Discover, Diners Club, or UnionPay)
Checks
Cash in the exact amount (Bespoke does not have change available, however it can apply to future visits)
Credit or Debit Card
Visa, MasterCard, American Express, Discover, Diners Club, and UnionPay
Credit card on file required to book appointment.
Hours of Operation
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Please note: Bespoke is often available and happy to provide treatment outside of these hours when needed to suit a client’s schedule. Please Call, Text, or Email if you need a time that is not listed as available. Thanks!
Appointment Q & A
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Untimed parking is available the parking garage that is across the street from Bespoke PT. Street parking is often also available, with a 2 hour time limit.
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It is best to wear something that is comfortable and offers easy movement. Keep in mind that, ideally, your physical therapist will want to physically look at/ examine the area for which you are seeking treatment. For example: if someone is experiencing knee pain, it would be great if they were to wear shorts or loose fitting/ wide leg pants. Client comfort I key, so we are happy to work within their preferences.
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Typically the first visit (initial evaluation) is between 60 and 75 minutes, and follow up visits are 45 minutes long.
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Absolutely! Anyone who the patient would like to be present for their appointment is more than welcome. There are two chairs available inside the office for guests to utilize.
Sometimes, on the other hand, the patient has someone give them a ride, but prefers not to have that person physically in the room during their physical therapy appointment. In this case there are several chairs just outside of the office door where they can wait.
The key is creating a clinic atmosphere that makes the patient at ease and comfortable.
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Please feel free to reach out: answers are available by phone (voice or text) at 863-216-8611, or via email at ccook@bespokept.us.
Which is more expensive?
Comparing Bespoke Physical Therapy with high-volume insurance- based clinics
There are so many factors when choosing the best medical provider for your needs. Cost is often of high importance- Hopefully this chart is helpful to consider some of the many factors that contribute to overall cost.
Chart Notes:
*Many high-volume insurance-based clinics require a physician referral prior to being treated by a physical therapist. According to Forbs, the average cost of an urgent care visit for joint pain is $175, which of course varies wildly.
Bespoke Physical Therapy operates under Florida State Law, which says that physical therapists can treat patients without the need for a referral.
**I have personally seen physical therapy copays varying between $20 and $150 per visit. For the purpose of this chart, I am going to use a slightly below average copay of $60. Some patients also pay completely out of pocket at insurance based clinics, and this price will often be hundreds of dollars.
Also of note, typically at high volume clinics, the first visit will be predominantly an evaluation (taking a history from the patient, and performing tests and measurements). At Bespoke Physical Therapy, the first visit is both an evaluation as well as a full treatment session, typically including hands-on therapy. This means that people often make significantly more progress after a Bespoke session than elsewhere.
***Insurance-based physical therapy “plans of care” are between 2 times a week for 6 weeks, and 3 times a week for 12 weeks. For the purpose of this chart, I chose what I have most commonly seen on physical therapy referrals: 3 times a week for 6 weeks.
At Bespoke Physical Therapy, people with new injuries (injuries occurring in the last 6 months approximately) are most often seen for about 6 visits: twice a week for 2 weeks, then once a week for 2 weeks. This amount is not required and some people come fewer than 6 times. When someone has had a pain or injury for many years, it stands to reason that they often require more visits to reach their desired outcomes.
****This is based on “average hourly pay per hour in Florida" from Zip Recruiter. Of course not everyone works an hourly position, and almost everyone will be paid either more or less than this average. This is to point out that, often, fewer visits can result in decreased expense.
What People Are Saying
“I came to Dr. Cassandra Cook with my neck not able to turn either way with level 10 pain. She has gotten me down to a level 6 and sometimes 5 with her wonderful treatments, and teaching me what to do at home 3 times a day. I have followed her home treatments 3 times a day faithfully. I am a cosmetologist of 50 years owning my own salon. I had an injury that brought me to physical therapy. I was so lucked to find her as she is the best. I recommend her.”
-Frances
"Cassie is wonderful. She makes you feel very comfortable and answers all of my questions. She is helping me rehab my knee and never lets me feel discouraged. I know I am in good hands and will miss seeing her when my PT is done. Highly recommend her!” -Marsha
“Having had long term shoulder problems and seeing many physical therapists, she is the best I have been to. She has gotten more movement in my shoulders, even though the doctors said it wouldn't be possible. Very friendly & knowledgeable. I would recommend her to anyone that needs to see a physical therapist.”
-Susan